Order Enquiries
Frequently Asked Questions
Yes, before your order has been processed, we may be able to amend your order or delivery information. Please contact us as soon as possible by email at gameon@jaqueslondon.xyz and include your order number.
A confirmation email will be sent to the email address provided at checkout. Please check your inbox and junk or spam folder, as emails can occasionally be filtered there. If you have not received your confirmation email, please contact us at gameon@jaqueslondon.xyz and our Customer Service Team will be happy to help.
Our gift cards are digital and sent to the email address used at checkout. Simply forward the gift card email to the recipient. Gift cards are valid for 12 months from the date of purchase.
To claim your free gift, meet the qualifying spend and select “Tap to add your free gift” at checkout. Gifts aren’t added automatically, so please check yours is included before completing your order.
We're really sorry to hear this and would like to put this right as quickly as possible. Please contact our team via email: gameon@jaqueslondon.xyz
New Orders
Thinking of buying from Jaques but need a bit more information or help?
We have a wonderful team of people in our UK customer services with a world of knowledge of all our toys and games. Contact our customer services team today for more information.
Existing Orders
Thank you for shopping with Jaques of London.
For information on your existing orders including:
- Delivery enquiries
- Order updates
- Please note during our peak season we may offer free products as a complementary thank you for shopping with us.
*This is all subject to availability at the point of packing your order, not at the point of placing your order.
Please use the contact us and remember to include your name and order number.